![]() ![]() You must notify us in advance in writing before making any material changes to authorised activities and species. We will write to inform you of the outcome of your authorisation within 15 working days of completion of all actions. During the consultation period we will visit your site and consult with other relevant government bodies. The consultation begins on receipt of application and can take up to 90 days. If required, we will also provide you with guidance on how to create a biosecurity measures plan.įor incomplete or incorrect applications, we will contact you in writing and will work with you to complete the form.Īpplications to farm (including non-native) and import (susceptible species) live aquatic animals require a formal consultation process under the Aquatic Animal Health (England and Wales) Regulations 2009. ![]() You will be required to provide a site plan and a biosecurity measures plan. Authorisationsįollowing receipt of your fully completed application for authorisation we will send you an acknowledgement and an explanation of the authorisation process. We aim to respond to FHI Switchboard 01305 206700 answerphone messages within one working day. If your enquiry is not within the FHI’s remit, the call handler will provide you with an alternative contact wherever possible. When transferring a call, the call handler will explain what is happening and give you the name of the person who will be dealing with your enquiry.Īt times, we may take a message to seek further information before responding to your enquiry. If the first person you speak with cannot handle your request, they will transfer you to the appropriate person. Our staff will identify themselves by name and will be courteous, helpful and professional. We aim to answer your telephone call within 10 seconds. We aim to respond to all enquiries, including applications, whether received by post, or email within 15 working days - unless specified otherwise. We are open to feedback and use this to improve our service. These standards are regularly reviewed and updated. This document outlines the standards of service we aim to provide. Our priority is to provide an efficient and high quality service that is valued by customers and the public. If your matter is urgent, outside of our office hours you can contact our duty inspector on 01305 206630. Staff may be available outside of these times, if not, calls will be directed to a telephone answer machine and dealt with as soon as the office re-opens. Monday to Thursday - 9am to 5pm, Friday 9am to 4:30pm Contacting usĬefas Barrack road, Weymouth, Dorset DT4 8UB We also provide advice on biosecurity, disease prevention and disease mitigation measures. We achieve this through our risk-based aquatic animal health inspection programme, monitoring and enforcing compliance with legislation, trade controls, investigating and control of serious disease outbreaks and unexplained mortalities in fish, molluscs and crustacea. Our main aim is to prevent the introduction and spread of serious fish and shellfish diseases. We are the Official Service for aquatic animal health in England and Wales, responsible, on behalf of Defra and the Welsh Government (WG), for fish and shellfish health matters. We are a regulatory body based in the Centre for Environment, Fisheries and Aquaculture Science (Cefas).Ĭefas is an executive agency of the Department for Environment, Food and Rural Affairs (Defra). The Fish Health Inspectorate (FHI) is the official service for the control of serious diseases of aquatic animals in England and Wales. This document helps us too, by setting out clearly the services our team provides.įinally, it will help you get the most from our services, including how to make a complaint if you are dissatisfied with any aspect or have ideas for improvement. It is also written in a clear and easily understandable way. It does this by telling you, the customer, how to contact us, the standards of service you should expect and what to do if something goes wrong. The purpose of a service charter is to improve access to an organisation’s services and promote quality. ![]()
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